Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use ExamZen.

What Information we Collect

When you create an account, we collect:

• Email address - Used for account verification, important notifications and, if you opt in, marketing email
• Marketing preference - Whether you have consented to marketing email, and when and how you last changed that choice
• Password - Stored securely using industry-standard encryption
• Medical questions and answers - The content you submit for practice and learning
• Usage data - How you interact with our platform to improve your experience

Once you start using the website, we collect:

• Question answers - The answers you submit for practice and learning
• Usage data - How you interact with our platform to improve your experience

How We Use Your Information

We use your information to:

• Provide and improve our educational services
• Personalize your learning experience
• Send important account and service updates
• Ensure platform security and prevent abuse
• To train and improve our AI models for better performance

Marketing Email

We only send marketing email — product updates, new exam packs and offers — to people who have opted in. Consent is our lawful basis for sending it, and you can withdraw that consent at any time, without giving a reason.

You can unsubscribe in either of two ways:

• From the Email preferences section of your account settings
• Using the unsubscribe link included in every marketing email we send — no need to log in

Unsubscribing stops marketing email only. You will still receive service email relating to your account, such as password resets and purchase confirmations, for as long as you have an account with us.

Cookies

Cookies are small files stored by your browser. Some are strictly necessary — without them the site cannot sign you in or remember the choice you made below — so we set those without asking. Analytics cookies are optional: we do not set them, and no data reaches Google, unless you choose Accept in the cookie banner.

Analytics data is processed on our behalf by Google, which may involve transferring it outside the UK. Google covers those transfers with the UK-approved standard contractual clauses.

You can change your mind at any time using the Cookie settings link at the bottom of any page, or by clearing cookies in your browser. Rejecting analytics cookies does not limit your access to any part of ExamZen.

Data Security

We protect your information through:

• Encryption - Your password and sensitive data are encrypted both in transit and at rest
• Secure servers - Data is stored on protected servers with regular security updates
• Access controls - Only authorized personnel can access user data, and only when necessary
• Regular audits - We regularly review our security practices

Data Retention

We keep your data only as long as necessary:

• Account data - Retained while your account is active
• Study progress - Kept to maintain your learning history
• Deleted accounts - Personal data is permanently deleted within 30 days

Sharing Your Information

We never sell your personal information. We only share data:

• With your explicit consent
• To comply with legal requirements
• With trusted service providers who help operate our platform (under strict confidentiality agreements)

Changes to This Policy

We may update this privacy policy occasionally. We'll notify you of significant changes via email or through our platform. Continued use of ExamZen after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or your data:

• Email: Support@examzen.co.uk